As a teenager, Jordan Boesch was a "sandwich artist" at a popular quick-service restaurant, an experience in a family business that eventually spun itself out as 7shifts, a North America-wide company he founded in 2014. At its most basic, 7shifts is a web and mobile-based labour management and communications platform for restaurateurs which provides tools for controlling labour costs and scheduling staff, among other functions.
The non-uniform uniform is changing the restaurant dress code
Consistency in the guest experience is a winning factor for successful restaurant brands. From menu execution, service levels, to how the staff are presented, guests return to restaurants where their experience consistently meets their expectations.
How to set up a tips policy that works for your operation
Tips. This seemingly simple subject can create havoc in any operation, no matter what size. But setting up a fair tips policy for your restaurant is crucial to staff satisfaction. Where to start? Do servers get to keep whatever tips they make? Is there a pooling policy? Which works best for your operation? And how do you decide?
Today’s customers often turn to online resources to conduct their own research before making a purchasing decision. In fact, a survey completed by Dimensional Research found that when making a purchase, 88% of customers are influenced by an online review.
One of the most valuable and important factors in marketing your restaurant is harnessing the power of reputation. The reputation your restaurant will greatly impact whether your establishment is worth visiting, and both the staff’s and customers’ opinions will play an important part.